Existing dealers can place an order by: emailing orders@skil-care.com, calling customer
service at (800) 431-2972 or faxing to (914) 963-2567. We also accept EDI transmissions.
For consumers, visit our dealer page on the menu bar above to initiate a dealer search. Choose a dealer and contact them directly to place your order.

Upon submitting an order, an order confirmation will automatically be emailed to the registered address on file if you have enrolled in email confirmations.

For non participants, orders received via email will receive email confirmation; orders received via fax will receive fax confirmations; and EDI orders will receive EDI confirmations.

When an order ships, a shipment notification will automatically be emailed to the registered address on file if you have enrolled in email notifications. For non participants, contact customer service to discuss available notification options.

Most orders are shipped within 3 – 5 business days.

New York State sales tax is charged on local tax percentages determined by the location receiving the merchandise unless we received a validated copy of a New York State exemption or resale certificate. Shipments outside of New York are not charged sales tax.

Shipping charges are calculated at time of shipment. Shipping quotes are simply an estimate and could be different from the actual shipping charges appearing on the invoice.  Shipping charges added to the invoice and/or shipments under recipient’s account are F.O.B. seller’s location and risk of loss
is the responsibility of the recipient.

Terms of sales are defined upon setting up a new account.

You can find tracking information on your invoice or when viewing invoices on the
Skil-Care website under the “my account” section.

Tracking numbers are also included in automatic shipment notifications when enrolled in email notifications. If you are unable to access your tracking number, please contact
Customer Service.

If you have a username and password you can log into the Skil-Care website and access the account section to view orders and their corresponding invoices. The feature allows you to reprint your invoices. If you are unable to access your account, please contact Customer Service.

Retail pricing is left to the discretion of the dealer.

Before returning any product, Call Customer Service at 1-800-431-2972, Monday through Friday from 9:00 a.m.-5:00 p.m. EST. and the representative will gather your information including: weight of package, box dimensions and location of sender. You will be issued a return authorization number (RA number). Write the number on the outside of the carton and follow the verbal instruction for returning your item.

– All returns must have an RA number (returned authorization number).
– Full credit will be allowed for returns of defective merchandise within the warranty period.
– Skil-Care retains the right to repair or replace a defective item.  If a replacement is requested, the replacement will only be shipped to the original shipping location.
– All other authorized returns will be subject to a 20% restocking charge.
– All returns must be in original packaging and be received in a new and resalable condition.
– There may be additional charges if repacking of the merchandise is required.
– No return for non warranty items will be accepted after 90 days elapse.

You can access the login screen either by clicking “LOGIN” on the menu bar above or by going through “Dealer” page and LOGIN.

Your username is your Skil-Care customer number

Your username is set by Skil-Care and can not be changed. If you forgot your username and/or password, click on “lost your password” and the designated email on file will receive an email with the username and password.

You have the ability to change your password through the profile management when you are logged into your account.

If you are having trouble logging in, click on “Forgot Password” and the designated email on file will receive an email with the customer number and password. If you continue to have trouble contact customer service at 1-800-431-2972 or email customerservice@skil-care.com

When you are logged into your account a button called “my account” will be visible in the top left corner of the site. You can click “My Account” at any time and it will return you to the My Account Dashboard.

You can log out by clicking “Log Out” on the top menu.

You can update your email address through profile management when you are logged
into your account.

You can view your order history by clicking on the closed orders menu when logged into the
“my account” section.

You can view your open invoices by clicking on the open invoice menu when logged into the
“my account” section.

You can download the catalog through skil-care.com homepage by clicking on the catalog image. For a hard copy version, click “Request a Catalog” through the Customer Service Menu Bar.

Please contact Skil-Care’s Art Director, Justin Denenberg at 1-800-431-2972 ext 223 or
email jdenenberg@skil-care.com.