Use our F-Tag Lookup tool at skil-care.com/pages/f-tag-lookup — select any F-Tag number to instantly see all matching Skil-Care products organized by category, with clinical fit ratings and direct links to each product page.

Administrators can place orders in the portal two ways: add items to your cart, or upload your PO. When you upload a PO, the portal reads it and fills in the PO number, ship-to address and items for you to check before you submit. You can still email POs to us as you do today, email orders@skil-care.com, call Customer Service at (800) 431-2972, fax your order to (914) 963-2567, or send an EDI transmission. You can also shop directly on Skil-Care.com: search or browse to a product page and click Add to Cart. Consumers can use the Dealer Locator in the menu above to find an authorized dealer and contact them to order.

To ship an order directly to your customer, enter your customer's address as the ship-to. Use “Address line 2” for a department, attention line or suite, and enter your customer's PO number in “Your customer's PO # (drop-ship).” We include it in the ship-to address on your order.

Yes. You can purchase Skil-Care products in two ways: order online directly at skil-care.com by searching for a product and clicking Add to Cart, or buy through an authorized dealer. To find a dealer near you, use our Dealer Locator in the menu above and contact them directly to place your order.

Yes. Once your order is entered into our system, we email a confirmation showing the details as we entered them. Please check it and reply right away if anything looks wrong.

We email a shipping notice with tracking when your order ships. You can also see tracking on the Orders tab in the portal.

Most orders ship quickly. For a specific ship date, contact customer service.

New York State sales tax is charged on local tax percentages determined by the location receiving the merchandise unless we received a validated copy of a New York State exemption or resale certificate. Shipments outside of New York are not charged sales tax.

Shipping charges are calculated at time of shipment. Shipping quotes are simply an estimate and could be different from the actual shipping charges appearing on the invoice. Shipping charges added to the invoice and/or shipments under recipient's account are F.O.B. seller's location and risk of loss is the responsibility of the recipient.

Ordering is limited to administrators. Click “Request administrator access” in the portal or ask an administrator on your account.

Open the Orders tab. You can see open orders and up to 24 months of past orders.

Open the Invoices tab. You can view and download any invoice, open or paid.

No. EDI accounts keep receiving order and shipping information through EDI. You can still use the portal to view orders, invoices and pricing.

Your email address is your login, so contact customer service to change it. If a colleague has left your company, an administrator on your account can remove them from the Team tab.

Administrators can invite colleagues and remove people who have left from the Team tab. Users can ask an administrator or contact customer service.

By default, the person who sent the PO, everyone copied on the PO email, and the contacts we have on file for your account.

Any of these options works:

• Administrators can add or remove people from the Team tab.
• Click “Update who gets these emails” at the bottom of any order or shipping email.
• Reply to the email and tell us who to add or remove.
• Copy the people you want on the email when you send us your PO.

If your shipment is missing an item or you have incorrectly received the wrong item,
please contact Customer Service as soon as possible, preferably within 5 days of receipt.

Before returning any product, Call Customer Service at 1-800-431-2972, Monday through Friday from 8:30 a.m.–4:30 p.m. EST. and the representative will gather your information including: weight of package, box dimensions and location of sender. You will be issued a return authorization number (RA number). Write the number on the outside of the carton and follow the verbal instruction for returning your item.

– All returns must have an RA number (returned authorization number).
– Full credit will be allowed for returns of defective merchandise within the warranty period.
– Skil-Care retains the right to repair or replace a defective item. If a replacement is requested, the replacement will only be shipped to the original shipping location.
– All other authorized returns will be subject to a 20% restocking charge.
– All returns must be in original packaging and be received in a new and resalable condition.
– There may be additional charges if repacking of the merchandise is required.
– No return for non warranty items will be accepted after 90 days elapse.

Yes. Invoice emails continue to go to your accounts payable contact as they do today.

The price list in the portal shows your account's pricing. Where a product is on our website, the item links to its product page.

Any user can request a quote from the portal. Our team will follow up by email.

Open the Invoices tab. You can view and download any invoice, open or paid.

It is our new online account center for dealers and facilities that buy directly from Skil-Care. You can check orders and tracking, view and download invoices, see your pricing, request quotes and, for account administrators, place orders.

If you already buy from Skil-Care, you don't need to create one. We have set up a login for every email address we have on file for your company, such as the people who send us POs or receive our invoices. Go to the sign-in page and choose “First time here? Set up your password.” If you are new to Skil-Care, your account will be set up after you are approved as a dealer. To start, visit the “Dealer” section on the top menu of skil-care.com and follow the steps under “Become a Dealer.”

Ask an administrator on your account to invite you from the Team tab, or contact customer service and we will add you.

Both users and administrators can see orders and tracking, view and download invoices, see account pricing and request quotes. Only administrators can place orders, invite colleagues and manage your team, and choose who gets order and shipping emails. Anyone who has emailed us a purchase order starts as an administrator. Everyone else starts as a user.

Click “Request administrator access” in the portal. Our customer service team will review it and let you know. If you send us a PO by email, you will also be made an administrator automatically once that order is entered.

Your username is your email address. You no longer sign in with your Skil-Care customer number.

On the sign-in page, choose “First time here? Set up your password.” Enter your work email address. Check your inbox for an email from Skil-Care Customer Service with a sign-in code. Enter the code on the sign-in page, then create your password.

Yes. Use “Forgot password” on the sign-in page at any time to set a new one.

Make sure you are using the email address your company uses with Skil-Care. If the code email doesn't arrive within a few minutes, check your spam or junk folder. Enter the code from the email rather than clicking a link. Codes work even if your company's email security opens links first. Still stuck? Contact customer service at 1-800-431-2972 or customerservice@skil-care.com.

Go to https://skil-care-customer-portal.netlify.app/ and enter your email address and password.

You choose your own password the first time you sign in. Skil-Care never sends passwords by email.

Click “Forgot password” on the sign-in page and enter your email. We will email you a code. Enter the code and choose a new password. Use “Forgot password” at any time to set a new one.

You can obtain both of them by emailing Skil-Care's Art Director, Justin Denenberg at jdenenberg@skil-care.com. Please provide a list of products and we will email you a dropbox link to download the images.

You can download the catalog through skil-care.com homepage by clicking on the catalog image. For a hard copy version, click “Request a Catalog” through the Customer Service page.

Please contact Skil-Care's Art Director, Justin Denenberg at 1-800-431-2972 ext 223 or
email jdenenberg@skil-care.com.

Customer service is here to help with sign-in, orders, shipping and invoices. Phone: 1-800-431-2972. Email: customerservice@skil-care.com.